BAD-CITIZEN Privacy Policy

Last Updated: JULY 2026

Privacy Policy

At BAD-CITIZEN ("we", "our", "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase artwork or clothing, subscribe to our mailing list or otherwise interact with us.

Our website is built using the Wix.com platform, which provides us with the online platform that enables us to sell our products and services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable UK privacy laws.

 

1. Who We Are

Business Name: BAD-CITIZEN

Website: https://www.bad-citizen.com

Email: info@bad-citizen.com

BAD-CITIZEN is the Data Controller responsible for your personal information.

 

2. Information We Collect

Information You Provide

When you interact with our website, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

• Account login details (if you create an account)

• Order history

• Customer service enquiries

• Newsletter subscriptions

• Product reviews

• Information submitted through forms on our website

Information Collected Automatically

When you browse our website, Wix automatically collects certain information, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• General location based on IP address

• Session information

• Website performance information

This information helps us improve our website, diagnose technical issues and understand how visitors use our website.

 

3. Orders and Payments

If you purchase products through our website, your payment information is processed securely by our payment provider.

Depending on the payment method selected, payments may be processed through:

• Wix Payments

• Stripe

• PayPal

• Apple Pay

• Google Pay

• Other payment providers offered by Wix

BAD-CITIZEN does not store your full debit or credit card details.

Payment providers process your information under their own privacy policies and security standards.

 

4. How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Deliver artwork and clothing

• Send order confirmations and shipping updates

• Provide customer support

• Respond to enquiries

• Improve our website

• Analyse website performance

• Prevent fraud

• Meet our legal obligations

• Send marketing emails where you have consented

• Inform you about product launches, exhibitions, limited editions and BAD-CITIZEN news

5. Our Legal Basis

Under UK GDPR, we rely upon:

Contract

To process your purchases and provide our services.

Legitimate Interests

To improve our website, operate our business, prevent fraud and provide customer support.

Legal Obligation

To comply with accounting, taxation and consumer protection legislation.

Consent For marketing emails and non-essential cookies. You may withdraw your consent at any time.

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6. Email Marketing

If you subscribe to our mailing list, we may send you:

• New artwork releases

• Limited edition drops

• Clothing launches

• Exhibition announcements

• Creative journal updates

• Exclusive subscriber offers

You can unsubscribe at any time using the unsubscribe link in any email or by contacting us. We will never sell your personal information.

 

7. Cookies

Our website uses cookies provided by Wix and, where enabled, trusted third-party services.

Essential Cookies

These cookies are necessary for the operation of the website and cannot be switched off. They help with functions such as:

• Security

• Fraud prevention

• Shopping basket functionality

• User login

• Website performance

• Session management

Examples of Wix essential cookies may include:

• XSRF-TOKEN

• hs

• svSession

• SSR-caching

• bSession

• fedops.logger.sessionId

These cookies may change as Wix updates its platform.

Analytics Cookies

If enabled, we may use:

• Wix Analytics

• Google Analytics 4

These services help us understand:

• Number of visitors

• Popular pages

• Time spent on pages

• Device information

• Visitor journeys

• Website performance

Where required by law, these cookies are only placed after your consent.

Marketing Cookies

If enabled, we may use:

• Meta Pixel (Facebook)

• Instagram advertising tools

• Google Ads

• TikTok Pixel

These cookies help us:

• Measure advertising effectiveness

• Show relevant adverts

• Build audiences for future advertising campaigns

Marketing cookies will only be activated after you have given consent.

 

8. Third-Party Services

Our website may use trusted third-party providers including:

• Wix.com Ltd

• Stripe

• PayPal

• Google Analytics

• Google Maps (if embedded)

• Meta Platforms

• TikTok

• Email marketing providers such as Wix Email Marketing, Klaviyo or Mailchimp (if used)

• Shipping and courier providers

Each provider processes personal information under its own privacy policy.

 

9. International Transfers

Some of our service providers operate outside the United Kingdom.

Where personal data is transferred internationally, appropriate safeguards are used in accordance with UK GDPR.

 

10. Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

• Customer orders: six years for accounting and tax purposes

• Marketing subscriptions: until you unsubscribe

• Customer enquiries: as long as reasonably necessary

• Website analytics: according to the retention settings of the relevant analytics provider

 

11. Security

Wix provides secure hosting and uses industry-standard security measures, including SSL encryption. BAD-CITIZEN also takes appropriate organisational measures to protect personal information from unauthorised access, misuse, alteration or disclosure.

 

12. Your Rights

Under UK GDPR you have the right to:

• Request access to your personal information

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent

• Request a copy of your data where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us.

 

13. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always appear on this page.

 

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

BAD-CITIZEN

Email: info@bad-citizen.com

Website: https://www.bad-citizen.com 

 

17. Complaints

If you have concerns about how we process your personal information, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

We encourage you to contact us first so that we can try to resolve your concerns promptly.

© BAD-CITIZEN. All rights reserved.